Terms & Conditions
Last Updated: August 2, 2025
Welcome to ZAYNÉ.
These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website or placing an order, you accept these terms in full.
1. Orders & Acceptance
When you place an order with ZAYNÉ, you will receive an email confirmation. This does not guarantee acceptance of your order. We reserve the right to refuse or cancel an order at any time due to availability, pricing errors, or other reasons.
2. Payments
We currently accept payments through:
• Bank Alfalah (Direct Transfer)
• Cash on Delivery (COD) — available for select areas within Pakistan.
Full payment must be received before dispatch, except in COD cases.
3. Product Authenticity & Care
Each ZAYNÉ piece is crafted with the utmost attention to quality and heritage. Slight variations in color or weave may occur due to the handmade nature of our products — these are not defects but marks of authenticity.
Care instructions must be followed precisely. ZAYNÉ will not be held responsible for damage due to mishandling.
4. Shipping & Delivery
We offer delivery across Pakistan.
Standard delivery time: 3 to 7 business days after order confirmation.
Shipping delays caused by courier partners, natural events, or incorrect address details are beyond our control.
5. Returns & Exchanges
Due to the exclusive nature of our pieces, we do not accept returns unless the product is defective or incorrect upon delivery.
In such cases, please contact us within 48 hours of receiving your order with clear proof (photos or video).
Approved cases may be eligible for exchange or store credit.
6. Intellectual Property
All content on this website — including product names, designs, images, and stories — are the intellectual property of ZAYNÉ. Unauthorized use, reproduction, or distribution is strictly prohibited.
7. Privacy
Your personal data is protected under our Privacy Policy. We do not share or sell your information to third parties. Read our full Privacy Policy.
8. Governing Law
These Terms are governed by the laws of the Islamic Republic of Pakistan.
9. Contact
For any queries regarding these Terms & Conditions, please reach out via our Contact page.